Avaleht Terms and Conditions
Looja Hansuke
  1. General
    • These terms and conditions govern the legal relationship between Rozalen OÜ (the Company) and the person making a purchase (the Customer) arising from the purchase of goods in the www.kangasemu.ee online store (E-shop).
    • In addition to these terms, the legal acts in force in the Republic of Estonia regulate the legal relationships arising from purchasing products from the E-shop.
    • Rozalen OÜ reserves the right to make changes to the terms and conditions of sale and sales prices. These changes will be reflected on the www.kangasemu.ee website.
    • The Terms and Conditions (hereinafter also referred to as the Sales Agreement) become effective immediately after the Customer’s payment is received in the E-shop’s bank account.
  2. Prices
    • Product prices are listed on the product page and include 22% VAT.
    • A delivery fee corresponding to the shipping method selected by the Customer during checkout will be added to the product prices. The shipping method is chosen and the delivery fee is calculated in the shopping cart.
    • For fabric sold by the meter, the price is per meter, and a measurement error of +/- 2 cm is allowed.
  3. Placing an Order
    • Select the desired products and add them to your shopping cart.
    • To place an order, go to your shopping cart.
    • Fill in your personal details and choose your preferred shipping and payment method.
    • Confirm your order and proceed to payment.
    • Payment for the order is made via bank link or by bank transfer to Rozalen OÜ’s LHV account based on an invoice.
    • Unpaid orders are held for 24 hours. If payment has not reached Rozalen OÜ’s account by then, the order will be canceled, and the products will be returned to the e-shop.
  4. Delivery
    • After the sales agreement takes effect (Customer’s payment of the invoice), the order will be assembled and handed over to our logistics partners for delivery.
    • If the Customer wishes to place an additional order, they must ensure that their previous order has not yet been dispatched.
    • Products are shipped within 24 hours on business days after payment is received in Rozalen OÜ’s account.
    • Products are expected to reach the customer approximately 1-3 business days after the sales agreement takes effect.
    • When your package arrives at the parcel locker, you will receive an SMS with a code. Enter this code into the parcel locker terminal and collect your order. The package will be held in the parcel locker for up to 7 days.
    • Rozalen OÜ is not responsible for delays in goods delivery if the delay is due to circumstances that Rozalen OÜ could not influence or foresee.
    • Customers can pick up purchased products by arrangement, by calling +37256944401. Products can be collected at Pirnipuu põik 14/1, Maardu 74117, Harju County.
  5. Right of Return
    • After receiving the order, the Consumer has the right to return the ordered products within 14 days.
    • It is not possible to return products cut according to the Customer’s wishes (VÕS § 56 lg 1), products specially made for the Consumer, or products specially ordered for the Consumer.
    • The Customer is responsible for any deterioration in the condition of the returned item. To ascertain the item’s properties, the Customer must handle it only as would be allowed in a typical store.
    • Upon receipt of the returned goods, the online store will promptly refund the buyer all payments received under the contract, but no later than 14 days from the date of receiving the withdrawal declaration. The online store may refuse to make refunds until it has received the item that is the subject of the contract or until the buyer has provided proof that they have sent the item back, whichever occurs first.
    • When returning goods, the Customer bears all direct costs associated with returning the product, except if the delivered goods differed from what was ordered.
    • To return goods, a free-form return application must be submitted to the email address info@kangasemu.ee within 14 days of receiving the goods.
    • All complaints will be reviewed, and the Customer will be contacted within 1-2 business days.
    • You can find the withdrawal form here.
    • If the Buyer has complaints regarding the Online Store, they should be sent to the email address info@kangasemu.ee or by calling: +37256944401. If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. You can review the procedural terms and submit an application here. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the Online Store. Reviewing the buyer’s complaint by the committee is free of charge. The buyer may also turn to the European Union’s online dispute resolution platform here.
  6. Procedure for Submitting Complaints
    • Rozalen OÜ is responsible for any non-conformity or defects in goods sold to the Customer that appear within two (2) years from the date of delivery to the Customer.
    • The online store is responsible for any non-conformity or defect in goods sold to the buyer that existed at the time of delivery and appears within two years from the date of delivery to the buyer. During the first year from the delivery of the item to the buyer, it is presumed that the defect existed at the time of delivery. It is the Online Store’s obligation to refute this presumption.
    • Rozalen OÜ is not responsible for product defects caused by the Customer’s fault, defects resulting from improper storage or use of the product, or defects arising from normal wear and tear during regular use of the product.
    • Before using the fabric/product, the Customer must ensure that the goods sent are correct and free of defects. The right to submit complaints stipulates that Rozalen OÜ must be notified of a discovered defect within 2 months of its discovery, but product use must cease immediately upon discovery of the defect.
    • In case of non-conformity or defects in products, the Customer undertakes to immediately notify Rozalen OÜ by email at info@kangasemu.ee with a complaint stating the name of the order placer, contact phone number, order number, and a precise description of the product’s non-conformity or defect.
    • In case of non-conformity or defects in the product, the Customer has the right to demand replacement of the product with a conforming or defect-free product, or to withdraw from the sales agreement and return the goods at Rozalen OÜ’s expense. In case of withdrawal from the sales agreement, Rozalen OÜ will refund the amount paid for the goods, including postage, to the Customer’s desired bank account no later than 30 days after the goods are returned, inspected, and defects are confirmed.
    • A complaint regarding non-conformity or defects in the product must be submitted within two months of discovering the non-conformity or defects, along with the purchase invoice.
  7. Data Protection
    • The Customer confirms that they have read and agree to the terms of the privacy policy.
    • The online store uses personal data entered by the buyer (including name, phone number, address, email address, bank details) only for processing orders, arranging transport and payment, and conducting customer satisfaction surveys.
    • For the purpose of arranging transport and payment, the online store transmits the necessary data to relevant companies.
    • The E-shop follows good practices in personal data protection and is guided by the Personal Data Protection Act.
    • Privacy Policy
    • You can find the Privacy Policy here.
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